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I talked to the bank that handles your financing on your products when customers purchase items from your company, I told them if I do not get the paper work to return these items I am going to stop payments and the president of that bank needs to call you and you need to talk to your people to get in gear and take care of business.Get your act together; I have not even went to social media that is next, if I do not have paper work in my hands Friday May 25th, and have my money back by June 1st.What kind of company is Samsung running lying to its’ consumer? They owed me 2 Promotion Codes and I definitely are in title to them.Please escalate this to someone that can properly represent your company without having this turn into a litigated matter. I will be trying to up load all the emails from them so you can see it started May 2017, I called them again last week to get the coeds only to not be told they were no good and which I never received them I check my Junk,spam account and it was never received so why I’m feeling that I’m being punished for the screw up at the Promotion department…I have one to many Ticket Numbers for these issues…. ticket#148624 11/15/17 to me ##- Please type your reply above this line -## Your request (148624) has been updated. support support (Samsung) Nov 15, AM EST Hello Jackie, We apologize for the error message that you received, this issue has been corrected and below you will find your new code along with the instructions on how to redeem it. Thank you Allenia Samsung Tier III Support Reward Certificate: KK8GHZBAZ Please follow the below instructions to use your code: Visit samsung.com/us/ and follow the prompts to redeem your code.Thank you Samsung 11/17/17 to me ##- Please type your reply above this line -## Your request (148624) has been updated. support support (Samsung) Nov 17, AM EST Hello Jackie, I do apologize, your code your second device is KKKBHZMAZ.If you have any issues with redeeming your code, or if you have any questions please let me know.Samsung headquarters in the US are located in Ridgefield Park, New Jersey. Answer 1: The phone number for Samsung is (201) 229-4000. That was May 7, 2018, it is now May 22, 2018 and NOTHING HAS BEEN DONE! I have mailed information, sent it certified mail, called, emailed talked to people in the presidents office and still have not received information on where to return the products.

Samsung had 0.65 billion in revenue in 2015, as well as employing almost 400,000 people. I have spoken to about 8 different people at Samsung within the last hour, trying to solve this issue. And recently I was considering purchasing Samsung appliances for my home. I will share on my social media accounts the experience I have had with your brand, and it will not be positive.

With that said, they not only supposedly stated it was returned, but stated it was left on the front door without anyone taking possession while I had a back procedure.

Now your UPS Investigation has played thier game three times with their last time, “UPS stating you acknowledge receipt of the package”, which was an outright lie.

I’m doing everything possible so as not to waste further time of mine or the court as Samsung owes me my Note 4 or an upgrade as the management promised. Respectfully, Robert Winikur Reply I have owned 6 Samsung mobile devices and my husband 5. I bought my Samsung G9 directly through Samsung unlocked. *Reward e Certificate subject to terms and conditions below, and must be redeemed prior to pm ET on 10/30/2017.

Until now I was very happy with Samsung and would not switch to anything else. The gift code may be used towards one purchase only, and is valid exclusively for purchases made only on or the Shop Samsung app.

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