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Of course, the sheer number of questions is not the only factor that influences the quality of a conversation: The type, tone, sequence, and framing also matter.
In our teaching at Harvard Business School, we run an exercise in which we instruct pairs of students to have a conversation.
For instance, prevailing norms tell us that job candidates are expected to answer questions during interviews.Some professionals such as litigators, journalists and even doctors, are taught to ask questions as part of their training.But few executives think about questioning as a skill that can be honed. Questioning is a powerful tool for unlocking value in companies: It spurs learning and the exchange of ideas, it fuels innovation and better performance, it builds trust among team members.They may be overconfident in their own knowledge and think they already know the answers (which sometimes they do, but usually not).Or perhaps they worry that they’ll ask the wrong question and be viewed as rude or incompetent.